FAQs

These are some of our patients most common concerns. For more info, click the boxes below.

General FAQs

How can we help you today?

We have many caring and dedicated GPs on our team! Please make an appointment to see one of our doctors, by calling the clinic direct or booking online.

Happy to help! Please make an appointment to discuss this with your doctor. We provide both e-scripts sent directly to your phone and regular paper scripts.

Happy to help! Please make an appointment to see your doctor for a referral – you can book online or over the phone. We provide both e-referrals and regular paper referrals.

Happy to help! Please make an appointment to speak with a doctor for a referral for any tests; we have extended hours pathology collection onsite.

A detailed list of our current services can be found under the patient information section here.

We are open 7 days a week, 365 days a year from 8am to Midnight, including all public holidays.

Yes! We bulk bill all patients at all times for everyone with a valid Medicare card. For those that don’t have a valid Medicare card, fees are payable at the time of the consultation by EFTPOS or credit card.

We are pleased to offer After-Hours consultations for non-emergencies. Call (03) 8785 9900 to book your appointment with our After-Hours coordinator. Our doctor will contact you at an appointment time of your choice, generally within 1 hour.

Our After-Hours service should not be used in emergencies or life-threatening illnesses or injuries. If you require emergency assistance, call 000 for immediate help.

Happy to help! Should you require a specialist referral, please make an appointment to speak with a doctor. We can provide electronic referrals securely sent directly to the specialist of choice or regular paper referrals.

Telehealth FAQs

We have introduced Telehealth as a tool to assist us in delivering healthcare safely during the Coronavirus pandemic. We appreciate this is a little different to what our patients are used to, so we have developed some Frequently Asked Questions to help.

Please – do not neglect your health during this crisis! We are here to help manage all your health concerns safely. 

The Australian Government has introduced Telehealth for all GPs, and for many other health service providers, in order to minimise exposure to Coronavirus. This means that you can have a telephone consultation with your GP rather than need to go into the clinic and risk exposure to the virus.

Your GP can offer the same level of excellent healthcare via Telehealth that you have come to expect from our clinic. Our GP’s are still able to consult for the same medical conditions that they would normally review in person. The difference being you will first speak with your GP on the phone and they can then assess whether you require a face to face consultation. Prescriptions, referral letters, pathology and imaging referrals and medical certificates are still able to be issued, and many can be securely sent to you electronically. 

A vast amount of information can be gathered by speaking with a GP, whether it be via a face to face or telephone consultation. Research has shown that over 80% of diagnoses are made by taking a history from a patient and this can be achieved effectively and efficiently via a telephone consultation, whilst maintaining the same level of patient-centred care.

With this in mind, we of course recognise the limitations of a telephone consultation and that some patients require a review in person. Therefore, if your GP feels further clinical information is required, they will arrange for you to attend our clinic for a face to face assessment.

We bulk bill all eligible patients for Telehealth consultations. If you do not have a Medicare card, you can still access Telehealth, but there will be a private fee charged.
Just a normal phone will do.
You will have access to the same caring and dedicated GPs that you are used to, over the phone. We recommend you request your regular doctor, because they will be most familiar with you and your medical history. This helps them to deliver better quality care for you. If you do not have a regular doctor, we have a number of caring and dedicated GPs who will be able to assist.
No. Our medical centre is open 8am to midnight, 365 days a year, as it always has been.
If you need to come into the clinic for a physical examination or treatment, we will arrange for this to be done safely. You will not spend any time in our waiting room. You will need to wear a mask when you enter our clinic. You will see all staff wearing protective items which may include gowns, face shields, gloves and masks. While we appreciate this may be confronting for some, you will receive the same kindness and care you would expect from our lovely staff members. This is for their safety and yours. Our consultation spaces are cleaned after each patient and a deep clean of the entire clinic is done several times daily.
Yes. It is very important to keep all immunisations up to date. We will help to arrange this safely for you.
Yes. Everyone deserves to have access to quality medical care and we do not believe in turning people away who need our assistance. Please note we will need to check 3 points of ID being all current and in date (this can include Medicare card, Driver’s license, HCC, Pension card, Keycard or Passport).

Not at this stage, sorry. For safety reasons, we are not accepting any patients at the clinic without an appointment until further notice. But feel free to call us from your car, and if we can accommodate a telehealth consultation straight away, we will. If you are experiencing chest pain, difficulty breathing or any other medical emergency, please do not call or present to the clinic but urgently dial 000.

COVID-19 FAQs

Coronaviruses are a large family of viruses known to cause respiratory infections.

These can range from the common cold to more serious diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS).

This new coronavirus originated in Hubei Province, China and the disease caused by the virus is named COVID-19.

The symptoms of COVID-19 are similar to other colds and flus and include: 

  • fever
  • sore throat
  • cough
  • tiredness
  • difficulty breathing

You may also experience

  • headache
  • myalgia
  • runny or stuffy nose
  • anosmia
  • nausea
  • vomiting
  • diarrhoea

COVID-19 is most likely to spread from person-to-person through: 

  • close contact with a person while they are infectious or in the 24 hours before their symptoms appeared
  • close contact with a person with a confirmed infection who coughs or sneezes
  • touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with confirmed infection, and then touching your mouth or face.

When out of your home it is even more important to practise good hand and cough/sneeze hygiene and social distancing.

You should:

  • wash your hands frequently with soap and water for 20 seconds, before and after eating, and after going to the toilet
  • cover your cough and sneeze, dispose of tissues and wash your hands
  • avoid contact with others (stay more than 1.5 metres from people)
  • exercise personal responsibility for social distancing measures.

 

See the DHHS website for current advice.

For a list of current screening centres and the one closest to you please visit the DHHS website.

For information about Isolation please visit the Health website for more information

If a household member is a suspected case, you may need to be isolated. See this page on the Health website for more information.

If you are required to isolate, your must stay at home to avoid the spread of the virus. You might also be asked to stay at home if you may have been exposed to the virus. 

Staying at home means you:

  • do not go to public places such as work, school, shopping centres, childcare or university
  • ask someone to get food and other necessities for you and leave them at your front door
  • do not let visitors in — only people who usually live with you should be in your home

You should stay in touch by phone and on-line with your family and friends.

Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people.

Social distancing is important because COVID-19 is most likely to spread from person-to-person.

For more information on social distancing, click here.

There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care.

Practising good hand and sneeze/cough hygiene and keeping your distance from others when you are sick is the best defence against most viruses.

You should:

  • Wash your hands frequently with soap and water
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
  • Wear a mask when you leave home
  • Avoid contact with others (stay more than 1.5 metres from people)
  • Follow up to date public health orders
  • You must get tested and stay at home if you are unwell
  • Exercise personal responsibility for social distancing measures.

Do you have more questions?

Call (03) 8785 9900 to speak to one of our friendly receptionists.

or Book an Appointment Online

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